Then check the box delete the software for this device. Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. If the issue persists, I would suggest here is to uninstall the audio drivers from device manager: If the issue occurred after a recent software update, then I would suggest here is to perform a System restore to a good known working date before the issue started: HP PCs - Using Microsoft System Restore (Windows 10, In the meantime, let's try these steps here: Have you tried to check if there is sound coming from headphones or external speakers? We also need to isolate the issue to being a hardware or software related? Have you checked for the error code 10? If you haven't please go through this support document. Have you recently made any changes on the PC before the issue started?ĭid any software app or update cause this to happen? To provide you with an accurate solution, I'll need a few more details: I’ll be delighted to assist you with this. I understand that you have issues with audio on your computer. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.
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